FAQ

316L Stainless Steel is a high-quality, durable material known for its corrosion resistance and hypoallergenic properties. We use it to ensure our jewellery withstands the test of time and is safe for sensitive skin.

At Serenade, "18k Gold Plating" involves applying a thick layer of 18-karat gold onto a base metal or alloy, ensuring enduring luster and durability. Notably, 18k Gold Plating at Serenade is 3 x thicker than regular gold plating, offering enhanced quality and a luxurious appearance.

The 18k Gold Plating at Serenade is three times thicker than regular plating, ensuring enhanced durability and lasting brilliance.

PVD Plating at Serenade is like gifting your jewellery an invisible shield – a high-tech process that deposits a thin, durable coating on our jewellery adding an invisible layer of protection for enduring longevity and enhanced aesthetics.It's the secret behind jewellery that looks good today and stands the test of time with grace.

While our exquisite jewellery, meticulously crafted in 316L stainless steel and featuring 3x thick PVD Gold-Plated pieces, is designed to admirably resist water exposure, we recommend avoiding prolonged submersion. Our pieces are expertly crafted to retain their timeless beauty with the grace of everyday wear.

While our jewellery featuring 316L stainless steel and 3x thick PVD Gold-Plated pieces, is crafted with durability in mind, it's important to note that no jewellery is entirely impervious to the effects of sweat. Your Serenade pieces are designed to withstand normal exposure to sweat but a wipe after sweating ensures they stay radiant.

Yes, Serenade jewellery is crafted with your comfort in mind. Our pieces made from high-quality materials like 316L stainless steel and 3x thick PVD Gold-Plating are designed to be skin-friendly and hypoallergenic. Wear our jewellery confidently, knowing that your satisfaction and well-being are our top priorities

• Avoid Harsh Chemicals: Keep the jewelry away from harsh chemicals, perfumes, and cleaning agents.

• Gentle Cleaning: Use a soft cloth to clean the jewelry, avoiding abrasive materials.

• Storage: Store the jewelry in a cool, dry place, away from direct sunlight and humidity

Certainly! At Serenade, we understand that style knows no budget. Discover affordable elegance within our thoughtfully curated collections. Everyone deserves to shine with Serenade.

At Serenade, we're dedicated to delivering jewelry that exceeds your expectations. While we do not currently offer returns or exchanges, our team is committed to ensuring your satisfaction with every purchase.

In the rare instance of receiving a damaged or defective item, rest assured, we've got you covered. Contact our customer service team immediately, providing an uncut video of the parcel opening, and we'll swiftly address the issue to your satisfaction. While such occurrences are not expected, we are dedicated to ensuring your Serenade experience remains exceptional.

We totally understand — mistakes happen! While we’re unable to cancel an order once it’s placed, you can request modifications. Just drop us a message on WhatsApp or Instagram within 8 hours of placing your order and we’ll do our best to assist you.

With proper care, our jewellery easily lasts 1 to 3 years — and sometimes even longer, depending on usage and care. I’ve personally worn Serenade pieces for over 2 years — and they still shine like new! Each order comes in a custom storage pouch to protect it from moisture and scratches. Store it right, wear it with love, and it’ll stay beautiful for years.

✨ For best results, don’t forget to check our care tips!

— Shivani, Founder of Serenade

Our jewellery is made to last — and with a little care, it’ll stay just as beautiful as the day it arrived.

✨ Many pieces are made with stainless steel (316L/304) — meaning they’re rust-free and hypoallergenic. ✨ Still, like anything you love, they’ll last longer if you keep them away from water, perfume or sweat when you can. A little care goes a long way. ✨ For our plated pieces, the same love applies — just dry them well and store them properly after wear.

And yes — every order comes with a storage pouch. It’s not just cute — it keeps your pieces safe from scratches, moisture, and the chaos of daily life.

Quick care tips: • Put your jewellery on after perfume/lotion • Wipe gently with a soft cloth • Let it dry before storing • Keep it in the pouch we send for a longer, shinier life

With these simple steps, your jewellery can last 1–3 years or even longer — depending on how you wear (and love) it.

Yes! Serenade is proudly run by me — Shivani — and built with love, honesty, and a deep eye for quality. I’ve personally worn our pieces for over 2 years and they still shine like new. You’re in safe hands 🤍

Our pieces are not solid gold or silver, but they are made with high-quality plating on durable base stainless steel (mostly) . This gives you the look and feel of luxury — without the luxury price.

Yes — and I’ll never take that trust for granted.

At Serenade, I’ve made it a rule to only sell what I’d genuinely buy myself. You'll always find the exact material listed— whether it's stainless steel, 316L grade or anything else. No vague labels. No inflated pricing. No cutting corners just to keep up with trends.

Every piece is personally checked, packed, and sent out with care — exactly how I’d want it if I were unboxing it myself.

Because for me, it’s never just about jewellery — it’s about creating pieces that quietly serenade you every time you wear them.

— Shivani, Founder of Serenade